What to Do If You Send the Wrong Amount for a Crypto Swap

If your deposit amount does not match the order

A swap order specifies a deposit and an output. If you send a different amount, the deposit may not match the order as expected. Do not assume the swap will adjust automatically or combine a second payment with the first.

What to do next

1. Check the order details. Confirm the coin, network, amount, and deposit address.
2. Check the transaction status. Use your wallet or a block explorer to see whether the transaction is pending or confirmed. Keep the transaction hash and note the amount sent.
3. Contact ShadowSwap with the order information. Include your order reference and transaction hash so the team can review the deposit. ShadowSwap stores order amounts, addresses, transaction hashes, and the IP address used to place the order to process and protect swaps.
4. Wait for guidance before sending another payment. A separate transfer may be treated as a separate deposit.

Why the difference matters

The amount received can differ from the amount entered when creating an order. Your wallet may subtract a network fee from the amount sent, or you may have entered a different amount than intended. Check the final confirmation screen before approving the transaction.

A confirmed deposit does not mean the payout has been sent. ShadowSwap waits for the deposit network confirmations, then an admin sends the payout manually.

For a walkthrough of the order process, see how ShadowSwap works. Before creating another order, review common steps for swapping without an account and confirm the pair you intend to use, such as swap BTC to ETH.

Avoiding a mismatch next time

• Compare the order’s requested amount with the final amount displayed in your wallet before sending.
• Check the asset and network as well as the amount; matching tickers alone do not confirm that a transfer is going to the right place.
• Keep the order page and transaction hash until the swap is complete.